Nursing home hidden camera investigation: Understaffed and overworked
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Nursing home hidden camera investigation: Understaffed and overworked

Announcer: -[ David ] This is
your Marketplace. Families on a mission… This needs to change,
it is totally unacceptable. -[ David ] uncover
the truth. Nobody was there to help her. -[ David ] And, we get
hired to see what it’s really like inside. Are staff set up to fail? I would not want to be the
one in the bed in the state that long-term care is in right now. Minister Elliottt,
I’m David with CBC. How do you address
the concerns that these front-line
workers have? We take their
concerns very seriously. -[ David ] A special
edition of your Marketplace. How to fight for better care. [ ♪♪ ] [ Moaning ] -[ David ] Listen carefully. [ Moaning ] -[ David ] The call for help
is faint, but desperate. [ Moaning ] -[ David ] In the darkness
at this long-term care home an 84-year-old grandmother
struggles to breathe. [ Faint Moaning ] -[ David ] At home, her daughter
Marie had been told staff were checking her mom
throughout the night. [ Faint Moaning ] -[ David ] The breathing gets
weaker, and then stops. She’s gone. Nobody there to help her. She died alone, struggling. Nobody was there. And you’re left wondering
if they could have saved her. I think they could have. [ Crying Out ] -[ David ] For years
we’ve heard your concerns. What happens to our parents
and grandparents when we are not there? Are there enough
staff to keep them safe? To find out, we are going
deep inside long-term care. -[ David ] Sending a Marketplace
producer to volunteer, spending more than 60 hours
undercover at Markhaven. The same home where
Marie’s mother died. Okay. -[ David ] We are taking care
to respect residents’ privacy, focusing on common areas. It does not take long
to see staff who try– [ Polka Music Playing ] -[ David ] –but are simply
outnumbered. -[ David ] Elderly residents
waiting for help to use the toilet. -[ David ] Staff just trying to
keep up, racing from person to person. -[ David ] This is one home,
but we are hearing similar stories nationwide. Our undercover producer is– you
see her roaming the hallways, trying to find someone
who is just available to help with this.
-That is normal, absolutely. -[ David ] Miranda Ferrier
represents more than 30,000 personal support workers,
or PSWs in Ontario. How do you use the word
normal to describe someone waiting for more than an hour to
go to the washroom and there not being someone to help them? It’s been accepted
as the norm. Should it be? Absolutely not, it should
not be accepted as the norm. -[ David ] Unanswered
call bells… [ Rhythmic Beeping ] -[ David ] Barely time
for the basics. -[ David ] By one estimate,
Ontario staff only get six minutes to get each
increasingly frail resident out of bed, dressed,
and down for breakfast. I’m going to wheel you up, Gary. -[ David ] Staff who
want to do better, but there just is not time. A lot of the times
in long-term care, nine times out of ten,
you are skipping steps. Whereas– that might be,
that day you don’t wash under their armpits and you don’t
wash their nether regions, or, you know, you don’t
change their incontinence product real quick because
it’s not that wet yet, because you don’t have the time. -So you just let them sit in it?
-So let– You let them sit
in it until it’s full. Because you don’t
have the time. -[ David ] It’s not just
a problem at one home. A year ago at another Ontario
home we caught this conversation on hidden camera. -[ David ] These PSWs
are talking to a government inspector. She is powerless because there
is no minimum staffing ratio for nursing homes. -[ David ] And when
there aren’t enough staff, the worst becomes possible. You are a daughter and you are
listening to what sounds like her final breaths.
-Breaths, yep. Not easy to take. -Sorry.
-No, no. I wasn’t there to help her. Nobody was there to help her. I think that’s the
biggest part of it. -[ David ] Giovanna’s death
happened right after the home’s funding was cut by the
province, forcing it to lay off a night nurse. Marie’s mother died alone,
in a home where staff seemed always stretched
and at night, numbers dropped. Sometimes, just one PSW
for a wing of 27 residents. She loved to be
with her grandkids. She laughed a lot. She told a lot of funny stories. Fake stories to my kids. She’d get them going. She was really funny, she
had a good sense of humour. A really good sense of humour. -[ David ] Worried for months
about her mother’s care, Marie decides to install a
hidden camera in her room. I wasn’t going to be
able to see her a lot. In the month of May,
I had eye surgery. -[ David ] Giovanna needed
a tracheostomy to breathe, a tube bringing
air to her throat. In case of a problem, the
home’s own care plan demanded a call bell within reach. Whenever she wasn’t well she
always held onto that call bell to get help. -[ David ] On the night
she died, though, Marie wonders,
were staff too busy to check? Too overloaded to notice
the gasp for help? Mom was gone. And I believe, in all hearts,
that the cause of her death was due to lack
of experience. Staffing not knowing
what they are doing. Training. Not enough staff. What do you want
the ministry to change? There should be legislation
that has to have more people to take care of our loved
ones, more nursing staff, more PSWs on the floor. -[ David ] We showed the
video to Miranda and together we notice something alarming. She was seemingly partially out
of the bed trying to reach here. Oh, my God,
where the call bell was. They left the call
bell on the chair. They left the call
bell on the chair. Ah, sorry. -[ David ] That call bell, the
one required to be in the bed with Giovanna. Even as she struggled,
she couldn’t reach it. No one should have
to suffer like that. And I mean, the problem is
that they are all suffering like this. -[ David ] Suffering that Marie
did not know about until months later when she
watched the video. Staff were supposed to check on
Giovanna throughout the night but no one did until morning. If she was able to get help,
the morning that she passed, she would have
probably been alive. -[ David ] Workers discover
her body half out of bed. Marie believes she was
trying to reach that call bell, the one that
might have saved her. This is them moving her body. If her feet were down dangling,
she was trying to get help. She was trying to get up. And get to her bell. -To get help.
-To get help. -[ David ] For two years
we have been investigating long-term care homes in Ontario. Now, we are deep undercover
in one home, spending days inside, hearing the consequences
of short staffing. -[ David ] We have heard the
same story from across Canada, including here in
Hare Bay, Newfoundland… ..where Sharon Goulding-Collins
has a plan to fight for elderly residents like her mother,
who has dementia and lives in a nursing home
45 minutes away. Hi, Mom. Hi, Mom. What are you doing? Mom, Mom. Are you going to have a nap? Are you going to have a nap? -Hi, Sharon.
-Hi. [ Mother Chattering ] -[ David ] Sharon is now a
stranger to the woman who spends her days calling
for her own parents. Yeah. [ ♪♪ ] It is amazing,
she is just so strong. And then for this to happen? -[ David ] There have never
been more dementia residents, like Lillian, in long-term care. A growing number with very
high needs and unpredictability. Sometimes other dementia
patients become aggressive, and there have been altercations
that have left Lillian bruised, no staff there to help. There are so many other
things that have happened that nobody’s seen. Like the bruises on her
from here to here. Like the scratches and
cuts on her face. Like being punched
in the mouth. But there was nobody
there when it happened? There was nobody there. -Nobody there to stop it.
-Nobody. -[ David ] Sharon is usually at
home when she hears about a new injury. An attack from a
fellow dementia resident. This can’t go on. This is an 82-year-old
woman who is getting beaten up. Um… And the response was–
and it was not the first time, “I’m sorry but we can’t be
everywhere all the time.” Why do you think that is? Why can’t they be there
when their residents are being attacked by others? Because there’s
not enough staff. There’s only so
much that they can do. -[ David ] Even though the
regional health authority says they are fully staffed, they
acknowledge dementia patients can be combative. So there are
safety plans in place. 300 kilometres away in
St. John’s, Heather Reardon faces that on every shift. -Hi, Heather?
-Hi. Yeah, I’m David. On the night shift when staff
numbers drop she’s the only registered nurse in
charge of 140 patients. I wish I could split myself
in half because I could be needed upstairs because
someone has had a fall, or I could have somebody in
respiratory distress down on another unit, and
both are unstable, and both need a
registered nurse, but there’s only one of me. The quality of
care is not there. Simple day-to-day
things are not getting done. They might only have time– they
may have to leave them in bed. They may be left in bed the full
shift rather then being up for several hours because we do not
physically have the manpower. Fast-forward your own
life 50 or 60 years, would you want to be in a
long-term care facility, the kind that you
work in right now? In the state it is now?
Absolutely not. I would not want to be
the one in a bed in the state that long-term
care is in now. -[ David ] If nurses
say they are stretched, imagine personal support
workers, the front line staff. Those who wash,
care, feed, lift, and keep safe
the elderly. Undercover, we are seeing it
and hearing PSWs so burnt out, they are quitting. -[ David ] It is not just the
stress that is wearing on staff across the country. They are often on the
receiving end of violence. It’s hard to make out but you
can see down the hallway that a resident is kicking one
of the staff members. -[ Miranda ] Mmm-hmm. -[ David ] How often do you
hear about violent incidents against staff? -[ Miranda ] Every single day. So much so, that it’s
actually become the norm. -[ David ] The violence
against staff is the norm. Yeah. Why would you
want to work there? My point exactly. That’s why we’re short-staffed,
that’s why the PSW profession is not necessarily one that people
are lining up to get into. It’s because, you know–
the really sad thing, David, is when you sit with PSWs
or in a room full of them, and I am many times with my
members, and they will say, well, who got scratched today?
And it’s a joke. Or who got bit today, you know? -[ David ] For its part,
Markhaven did not want to do an interview but tells
us they provide a “safe and comfortable
working environment.” They agree that more staff are
needed and say they provide the best care possible
with the money they get from the government. [ ♪♪ ] -[ David ] Back in Hare Bay,
Sharon is fighting for change. Angered by her
mother’s injuries, and no one being
around to stop them. This needs to change,
it’s totally unacceptable. So, that’s when
I created the group. The Facebook group. -[ David ] Her online community
now has about 5,000 members from across Canada calling
for legislative action, a campaign Sharon
names after her mother. What is it that Lillian’s Law,
what you are proposing, is calling for? The initial
thing is the ratio. As there is a law for daycare,
where you have a ratio of caregivers to children,
we want the same for long-term care residents. For people who can’t
care for themselves. [ ♪♪ ] -[ David ] Every day
she hears stories of residents left for hours without help. And then the extremes. A woman left in bed
with a broken hip, the doctor not
called until morning. What do they say? What sits with you? It’s the same thing. What has happened to my mother,
there so many more extremes, so many more things that have
happened that should never have happened, and are worse. -[ David ] Across the country,
staff shortages in long-term care are making headlines. In Québec, the ombudsman says
nursing homes are a disgrace. The conditions the staff
work in are not acceptable. -[ David ] Staff can
barely keep up. [ Cheering ] -[ David ] And in Ontario… -[ Rallier ] Will you stand
with us and keep fighting until seniors get the
dignity they deserve?! [ Cheering ] -[ David ] A call for more
staff in long-term care. [ ♪♪ ] The seniors helped
us build cities, build our province,
and build our country… -[ David ] Supported by the
provincial Conservatives… [ Applause ] -[ David ] Then,
Doug Ford won power. Today we are announcing
15,000 new long-term care beds in the next five years. -[ David ] Now he is promising
more room for seniors in long-term care. 30,000 new beds in ten years. -[ David ] But with a
staffing crisis right now, who is going to take care
of the people in those beds? -[ David ] After two years of
investigating long-term care homes, we are seeing the
impacts of short staffing. So, what is the solution, then? The solution is more staff. We need more staff,
we need more funding. -You need more funding.
-Yeah. -[ David ] We are showing our
hidden camera video to Candace Chartier, CEO of the
Ontario Long-Term Care Association which represents
most homes in the province. We are asking the government
for $100 million a year for the next four years. Do you think you will get it? I think they are
listening to us. I think that if they– Because in this province
there’s a government intent on cutting costs. It is, but it’s a government
that’s investing 15,000 beds, new long-term care beds. If we can’t staff our current
beds and you want to put 15,000 more beds in the system,
more staff has to happen. Please hear me when
I say change is coming, help is on the way. -[ David ] Ontario’s new premier
Doug Ford campaigned on helping seniors. [ Applause ] -[ David ] We want to speak
to him but his government has declined our interview
requests for almost eight weeks. We’re talking to the
people on the front lines, be it doctors, nurses, other
frontline healthcare workers. -[ David ] So we are catching
up with Doug Ford and his Health Minister
unannounced. Minister Elliott,
I’m David with CBC. Can I just ask you a really
quick question about long-term care? Sure. The issue is specifically
around frontline workers. They are saying in long-term
care that there simply aren’t enough of them for the
beds that exist right now. Your government is
announcing even more beds. How do you address the concerns
that frontline workers have around increasing resident
on resident violence, about the fact that they,
in some cases, have just six minutes to get even people with
dementia, who are incapacitated, to get them up and dressed
and to the washroom, to get them washed and get
them to breakfast– how do you address the concerns
these frontline workers have? We take their concerns very
seriously and what we are doing in the ministry right now is a
human resource review of what healthcare professionals we need
in various healthcare settings. Are you committed to listening
to those frontline workers, people like personal
support workers, who form the real frontline? Absolutely, that is who
we want to hear from. We want to hear from frontline
workers because we want to make sure that they feel safe in
the work that they are doing and that they are able to
do it in the best way, the way that they were
trained to do it, and to make sure that all patients
receive high-quality care. [ ♪♪ ] -[ David ] It is too
late to help Marie’s mom. She died after months of
Marie sounding the alarm. You’d been warning of problems. I had been warning
them of problems. Both the home
and the ministry. And the ministry. -And when did–
-And they failed me. When did the ministry finally
respond to your concerns? My report came in October. By October,
your mother is gone. Yes. -[ David ] And remember, it was
only after reviewing this video that Marie uncovered
how her mom died. Her long-term care home,
Markhaven, tells us they have now asked the Ontario
Ministry Of Health to review Giovanna’s death. Meanwhile, in Newfoundland,
Sharon is relentless in pushing for better care with
mandatory staffing ratios. Maybe if someone is
passionate enough about this, that we can inspire others
to do the same. To come together
and be a strong voice for those that
do not have a voice. Who put that certainty
and strength into you as a person? I think it was my mother. To do what you can, and if there
is something that needs to be addressed and it is
wrong, then it is wrong. She’s fighting for herself
through you. Yes, I guess so. [ ♪♪ ] -[ David ] Do you have loved
ones in long- term care? Share your story. E-mail us at [email protected] [ ♪♪ ]

About Bill McCormick

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100 thoughts on “Nursing home hidden camera investigation: Understaffed and overworked

  1. Greedy nursing home owners cut down on staff to make more profit. It's about greed, not care for the elderly. There definitely should be a required amount of adequate staff by law.

  2. First off neglect is horrible to anyone but elderly people are the most helpless (sorry if that seems rude) because some cannot speak for themselves or even walk very well. Some comments are saying to hire more staff because of the neglect but if you think about it you shouldn't just hire anyone you should hire people who value there work and are kinda. The people who are very dedicated to their work will leave these practices because they don't want to he a part of something of this level of neglect and abuse.

  3. Lazy workers and understaffed these facilities make to much money for this to happen I have been working in this field for over twenty I always work beyond the call of duty this is just unacceptable

  4. I'm sorry to say this but in the future these poor people will be end up being euthanized unless families step up….there will be no one to take care of them…not enough pay..not enough staff… violence towards staff….high need residents with dementia and aggression increasing more and more…no one is interested..l know..l work in it…you can't tax these people any the government ain't too interested in taking care of them

  5. Why didn’t the grandchildren spend time with the grandmother. Oh I forgot they have their own lives to check on the little lady that she was being treated well when the mother had an eye operation.

  6. This has been going on for many many years. The department of health has a minimum that nursing homes have to meet for staffing….so the nursing home industry staff according to the mandate not according to patients needs. This of corse applies to USA nursing homes but there still isn't nearly enough staff. 50 bed facilities have one nurse and two aids for the night shift….you just hope and pray someone doesn't need you when your down at the end of the long hallway and can't hear the call for help. Hospitals aren't much better.

  7. I work in a kitchen at a nursing home and i see everyday its not enough staff to care for all the clients and on top of that the hard working nurses be ova worked and under paid and un appreciated

  8. They need to increase staff or decrease the amount of residents, it’s all about money that’s why they are over crowded and under staffed

  9. WTF that so shocking…..I'm sad, mad, revolted 😡 How is this possible has these people have paid taxes all their lives. We open our dam borders to strangers give them medical care and social services and we can not take care of our orderly ???? WE HAVE TO STAND UP, FOR THIS !!!

  10. This is the reality. These places are so understaffed. I would give up my lunch breaks and ignore my own bathroom needs to give my residents more of my time so I wasn’t rushing them. The part that would break my heart is when I would be moved to cover in another wing I wasn’t familiar with and the residents would thank me for being patient and caring. I wish management was better at all these places.

  11. My dad was in willow brook in goldsboro Nc after surgery when he was able to get out of bed he’d sit in doorway waiting for food that sat on cart for hours before there’d bring it in cold and nasty. Had to wait hours to go to bathroom

  12. I got hired in a place that after 2 weeks I was left alone with 60 patients for 12 hour shift. One day when I stood up to the DON who asked me to document a lie( patient had fallen like 10 times that night, she told me to do 1 and to leave if I don’t like it. I didn’t even last a month there. And there are many places like this. I wonder what state looks at when they come, because a lot of these things are very obvious but the government is more interested in cutting medicare and medicaid reimbursement and the companies care more about their profit. PASS A SAFE STAFFING LEVEL NUMBER IN DETAILS.

  13. I worked in an alzheimer lock down unit by my self with 22 residents doing activities of daily living and passing meds for 14 months. I begged the D.O.N AND administrators to hire me some help
    This is what I think they have a rip off the patient budget

  14. I'm an RN of 30 yrs. in Northeast Ohio. This is common unfortunately. Corporations have bought up the nursing homes and things have gone from bad to worse. All that the administration say that they have put into place is bs. The is no compassion, we stand in doors give pills and off to the next room. We barely have time to say hello. It is so sad. Stress ate me up and I'm now disabled due to cardiac condition. I was a supervisor of the entire facility and worked 2 floors. I was responsible for all IVs, staffing,and all emergencies and any problems involving residents, families, and staff. Believe me it is worse then this program is showing. I would never want to be in nursing ever again. Years ago it was so different. You had time to give TLC and give CARE.

  15. As an RN, I've worked in nursing homes. Some patients constantly yell "help me", or always have the call light on when they don't need anything. This doesn't say how long the patient had been yelling for help. Was it something she frequently did? I had one patient that kept her call light on 100% of the time. When the family asked how she was doing, I told them "she likes the call light". The family was offended & said if her call light is on 100% of the time, then someone should be with her all the time. I told her we didn't have enough staff to be with every patient 100% of the time. Most nursing home aides make rounds every 2 hrs. That means they go to each room, check on the patient, clean them, get them up or put them to bed every 2 hrs. If it's meal time, it's more often. As soon as the aide takes care of one person, they do they next. Families don't understand this. Yes ALL nursing homes are desperately understaffed due to owners that want to make more profit. Also, elderly people bruise very easy due to their thin skin. Families seem to think the patient is being abused, when they could get bruising just from being moved. If the patient is getting bad bed sores & the staff isn't working on treating them regularly, then you know there is neglect. Most bed-bound patients get bed sores, though. As a nurse, we usually did wound care & pass out medications. I will NEVER work in a nursing home again. It's just too hard, too much stress, & you can't really spend any time with the patients.

  16. I feel bad for thinking this, but a woman dying in her 80’s isn’t that big of a tragedy. This daughter had to have known it would happen eventually, right?

  17. Ive seen worse where my son is at the emeralds of st paul MN my son has been neglected and abused at night where he had bedsores on his head and back this needs to stop He has Traumatic brain Injury wher he is bedritten and cannot talk or move all he would do is here and look at you

  18. So dont put her in a home. Hire someone to come in and help you. Your mother sacrificed for you now it's your turn. Bring her home and get help to come in. What the hell do u think she did for u in her prime. Take care of u.

  19. Worked as pew 11 years. Dementia ward. 30 residents 3 psw. We worked non stop. The problem is not enough staff we ran our tails off. Got very close to the residents but not enough time for one on one. So sad. Government needs to fix this should be at least 5 psw on each floor

  20. More concerning are the children of the residents playing the martyr role. Lose some sleep be with your parent address the obvious. Make the sacrifice.

  21. Ah yes my favorite part is the self loathing family members that feel guilty for dumping their parents in there and non stop complain about how more should be done by the under paid, understaffed and underappreciated care workers.

  22. I have worked in nursing homes for more than 20 years and we are very understaffed. Unfortunately the ones who make the rules/regulations are the ones who have NEVER worked in a nursing home! Don't believe me? Ask any nursing home DON. Even our ability to use devices…jackets , alarms,etc to keep your loved one from falling and breaking a bone have been deemed a restraint. So when your mother breaks her hip because of a fall due to understaffed with no alarms in place before you call that attorney think about who you are gonna sue???

  23. It seems that this is not a national issue, but a global issue! I live in Australia and although I think that the staffing numbers are a little better than in Canada, we also still have a very long way to go to provide our aged care clients in nursing homes with adequate care that they deserve. However our Federal government has put in place funding that now assists remain in their homes with support workers coming to their homes or taking them out shopping or for drives etc so that they not only receive quality and adequate care in their homes, but it also supports the carers (partners or family members) who choose to care for them in their homes, but it also provides enough funding for things that provide a good quality of life, eg being assisted to join community groups, to have coffee or lunch out with a carer,, to putting in paths around the homes of clients so that they can access their back yards, to wheelchairs that suits their specific requirements, etc. As one who is reliant on these services, I am able to get the support I need to remain in my home, yet without these services I would rather choose not to continue living than go into a nursing home. I don't understand why the staff to child ratio is a lot higher than the staff to client ratio in nursing homes is less. It seems that the majority of clients who are living in nursing homes are increasingly dementia patients whose needs are far greater than a small child. Because of the increased funding for clients to remain well cared for in their homes, the ones who go into nursing homes are usually those with far greater needs than have been in the past. It still costs a great deal less to provide good quality services to people in their own homes than it does for them to be in full time care homes. Surely the savings by people remaining in their homes a lot longer should be put into increasing the staff to client ratio in the nursing homes.


  25. I feel horrible for Marie. Imagine watching a video of someone you love dying, listening to their last gasping breathes as they struggle to breath, when it could have been prevented… 🙁

  26. I used to work in Long Term Care and the things I have seen when it comes to the staff and residents are very heartbreaking and terrible. I feel like a lot of staff don't want to look after these people because the residents can be hard to work with and the residents are stubborn. If you are working in Long Term Care, you have to put yourself in the resident's position and think about how that person feels when no one attends to them. It is very hurtful to see staff members refusing tasks and yelling at residents; If thats the case, they should have become a support worker in the first place, the job is not for everyone.

  27. My mom used to work in a private care home back in the 90s, and I’d often go with her for shifts. None of this would be REMOTELY allowed. It’s disgusting to see helpless people stuck like this. Despicable. The only thing to blame is greed.

  28. That nurse could have gotten her LAZY BUT UP and helped that lady to the bathroom or how about the med tec passing out meds who used to be a CNA" but is now passing med's" but oh no it's not in there job description ….. I used to work in a dementia unit for many years I've been attacked choked""" my body couldn't take it anymore I couldn't do that kinda work anymore maybe if the nurses " med tech's and the activity people" would help the CNA's out more often like taking a resident to the bathroom when the CNA is busy with onther resident that could help out alot i do miss my job and client's but it also feels good to not have a sore aching hurt body all the time God Bless the Elders…..

  29. I worked in a nursing home for years and that was a problem with me too always working under staff I am retired now I still have horrifying stories that I am taking to my grave.

  30. The people who own the facilities are not in the business to lose money. More staff = less profit. Taking profit out of the picture would make it better. I always believed that profiting off of anothers misfortune is not good.

  31. Those who have money employ nurses to take care of them at the confort of their homes. Lack of knowledge. He wants to add beds instead of providing money to employ more workers first

  32. I started in a nursing home. It broke my heart to see the patients like this and not having any way to help all of them. I now do home health in order to keep these people at home with their dignity. The healthcare market can do better but won't cuz of greed. More nurses are needed at these facilities and in the home health field.

  33. This is all so true. I have been bit, slapped, kicked, punched. It's a hard job, but I do my best. I love my job. It takes everything I have to do this job.

  34. It’s because we are truly tired and over worked ! &&& high turn over rate because nobody wants to deal with those conditions 24/7. That’s the sad reality.

  35. If you see your family member in these conditions you have the option of taking them out . No one is forcing you too leave them there with poor treatment .

  36. I don't have any respect for family who shove their parents into nursing homes when they can take care of themselves or hire a personal caregiver to be with them in the comfort of their own homes. I've stayed in one for 3 months and it was absolute horror and no care from the people there. A lady died given the wrong med. Staff laughing at a man on hospice and wouldn't change him after soiling himself. Dusgusting place. The children who cry after their parents are neglected in a nursing home should feel guilt ridden and they get no sympathy from me. Shame on them for NOT doing it themselves! If you love your parents like you say you do then you'll never subject them to a life in one of these places. They took care of you so it's only right you take care of them!!!

  37. the only meaningful solution is to for the government pay caregivers at home so that those patients will stay at home to be cared for one on one…. it is more cheaper and more humane rather than leaving them in a care home to be neglected… the average care home revenue for each patient that the government pays is around 6k a month….. if only the government pays that amount to the private caregiver at home there will be no neglect to those elderly… but NO!!! the government will only pay the care of an elderly if it is in a nursing home…. that is the change they need to implement…

  38. People need a bedside panic button that alerts staff to an emergency ( that are screwed in the bed frame so they are always in reach

  39. The real foundation to this problem is that the admin is stealing the money that should be going to labor!!!

  40. Even the state facilities have the same problems and same nurse to patient ratios. It’s just considered the norm industry wide. It all comes down to MONEY AND GREED! This will only be fixed with FORCED LEGISLATION!

  41. They need to have 1 person per hall and 2 at least that float. They make over $100,000 a month and they can't schedule? That is unacceptable. Plus 1 nurse should have 1 (or 2 nurses depending on the workload). And maybe an additional "float" nurse.

  42. I have seen them purposely unplug call lights from the wall for their "problem" patients. They are problem patients BECAUSE THEIR NEEDS ARE NOT BEING MET.!!!!

  43. 6 minutes to get people up and ready for breakfast!?! That's insane.
    1 semi-trained staff for a wing of 27 patients!?? THAT'S CRIMINAL!

  44. Take care your parents like they did for you. They didn’t throw you in a nursing room when you were fragile. So, stop making excuses and buy back the favor.

  45. Worked in this situation in my last job. No staff to be found, no management to be found, some days 47 residents to one aid. when state came in to investigate claims against the nursing home, management was everywhere helping aides. As soon as state left, management disappeared. After 3 years I had to quit. It was mentally and physically impossible. God help our elderly citizens.

  46. I am a carer and have been working in a nursing home for 3 years and can say this is absolutely correct. We are severely understaffed on a regular basis, and due to that we don’t have the time to have meaningful moments with residents or even give them a proper wash. No matter how many times we speak up and say this is an issue… nothing changes as management only cares about the documentation and not about the quality time or quality care that’s given

  47. I am sorry but some of these family members are simply awful they don’t want to even help their love ones to the bathroom or even feed them a meal. Somehow they are above that, but have the nerves to be mad when you can’t get to them in a snap to do what they want you to do. Patient to staff ratio needs to be set by the state and followed sticky. It is impossible to give great care to 15/20 patients in 7.5 hours NOT POSSIBLE. If you want your love ones to get superb care consider a small residential facility that is managed and ran well. The best give away to a great residential facility is the smell. Trust me. Thank me latter. If residents are being cared for and changed regularly you would know.

  48. my mom works at a nursing home and she cant even call in sick without getting an occurance and risk losing her job so she is forced to go in sick.

  49. I've worked in care homes for 25 years ,the problem is is the tight fisted owners wo are only in it for the money they are making a fortune, they won't pay for the staff always understaffed, the food is poor, I can tell a few stories believe you me ,I now work private for myself in their own home

  50. That title is so true……people want 5 star care but won't pay for it…2 cnas for 40+ people sometimes….can't be mad at cnas be made because y'all state officials don't care

  51. Do you pay a monthly fee for lTC in Canada, or does the government cover all of the cost. In the USA we have to cover the cost at 3 to 5 or $6000 a month an the care is no different here. Its horrible.

  52. I worked in these "homes".I wouldn't leave my dog in some of them.staff tried but never enough people to work the floor.barely had time to wash face and hands!!! Sad .

  53. It's the same in Australia. I've observed nursing home staff and in the end I'm seriously questioning how my mum was treated before she passed away.

  54. Nursing homes are not what they once were. It’s not just a problem in Canada but in the states too. I worked Ltc for 15 years once corporations bought nursing homes it became all about profit. The quality of care and food went down while costs went up the CEOs fill their pockets while front line staff gets low pay and overworked, if you can care for your loved one at home do it ! Staff cares but there’s only so much they can do when they have to care for 10-20 people in one shift.

  55. Prisoners have better care. Thousands a month from patients , pennies to the front line workers that are overworked, understaffed and severely underpaid. I am a natural born caregiver and I cant sit and watch the pure neglect that is the "norm" for somebodies loved one. This needs to change I will NEVER put my loved ones in a nursing home unless serious changes are made fast. Last place I worked was 1:28 LTC most days for 12 hours shifts. The law states 2 people on hoyer's That isnt done unless state is in the building. Seems activities had higher budgets then staffing. I definitely want more care in ADLs instead of Bingo. Hoping things change for everyone's loved ones.

  56. I've been a CNA for 5 years and I can say without a shadow of a doubt it's one of, if not, the hardest jobs around it's very very common to see two CNAs to 40 plus patients. We will never see a change in this horrible situation until we change legislation and make mandatory direct care minimums on a federal and state level! This is backbreaking labor and our elderly WILL NEVER get the care they need the way we're going now.

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